Politique d’expédition

At KERTIH, we believe skincare should be fresh, thoughtfully made, and intentionally crafted not mass-produced and stored for months.
That’s why every KERTIH product is made to order, just for you.

This approach allows us to deliver fresh formulations, reduce unnecessary waste, and maintain the highest quality standards for your skin.

MADE-TO-ORDER PHILOSOPHY (OUR USP)

Unlike conventional skincare brands that ship pre-made stock, we begin formulating and packing your product only after your order is placed.

This means:

  • ✔️ Freshly made skincare, not shelf-aged products
  • ✔️ Higher ingredient integrity and efficacy
  • ✔️ Minimal waste & responsible production
  • ✔️ A more conscious and sustainable process

Because of this careful, hands-on approach, our processing and shipping times may be slightly longer but the quality you receive is worth the wait.

PROCESSING TIME

Once your order is confirmed:

  • 🧴 Production & quality check: 2–4 business days
  • 📦 Careful packaging: 1 business day

Total processing time before shipping: 3–5 business days

We never rush this step your skin deserves better.

SHIPPING TIME

After dispatch, estimated delivery times are:

  • Germany: 2–4 business days
  • European Union: 4–7 business days
  • International: 7–14 business days (depending on destination & customs)

Please note: Delivery times are estimates and may vary due to customs, carrier delays, or local regulations.

SHIPPING COSTS

Because our products are:

  • Made fresh per order
  • Carefully packaged to preserve quality
  • Shipped in recyclable, protective materials

Our shipping costs may be slightly higher than mass-market brands.

We see this not as an extra cost—but as an investment in freshness, care, and sustainability.

Exact shipping charges are calculated and displayed at checkout.

ORDER TRACKING

Once your order ships, you’ll receive a confirmation email with tracking details so you can follow your package every step of the way.

CUSTOMS & IMPORT DUTIES

For international orders:

  • Customs duties, taxes, or import fees may apply
  • These charges are the responsibility of the customer
  • KERTIH is not responsible for delays caused by customs processing

DELAYS & FORCE MAJEURE

While we do our best to ship on time, we are not responsible for delays caused by:

  • Shipping carriers
  • Customs authorities
  • Weather conditions
  • Events beyond our control

QUESTIONS?

We’re always happy to help.

📧 Email: kertih.store@gmail.com

Thank you for choosing KERTIH where skincare is made with intention, not in bulk.